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How we protect your account and handle your data

When you open an account with us, we keep your personal information secure and your wallet transactions transparent.

Account security verified at sign-upEncrypted wallet and payment recordsWithdrawal verification processData retention and your rightsSupport available in your language
pussy888 How we protect your account and handle your data
GET ANSWERS NOW

How to reach us about legal or account questions

Live chat Open your account and tap the chat icon in the lobby. Our team responds in your language, seven days a week, from 08:00 to 23:00 Jakarta time. Ask about account verification, withdrawal holds or data requests.
Email support Send a detailed question to [email protected] with your account email and a description of what you need. We aim to reply within 24 hours with step-by-step help or a status update on your request.
Account settings Log in, go to Settings, then Security or Privacy to review your stored data, download your account history, or request changes to your personal information. Most updates take effect immediately; withdrawal verification changes apply to your next request.
HOW WE HANDLE IT

Data security, cookies, account verification and your control

Account verification

When you join, we ask for your name, date of birth and a valid ID photo. This confirms your age and identity so we meet legal requirements. Your data is stored on encrypted servers accessible only to authorized staff. Verification takes minutes and unlocks full deposit and withdrawal access.

Payment encryption

Every DANA, OVO, GoPay and QRIS deposit is encrypted end-to-end from your phone or browser to our payment gateway. We do not store your full payment credentials—only a token linked to your account. Withdrawals reverse to the same payment method you used to deposit.

Cookies and tracking

We use cookies to remember your login, keep you safe from unauthorized access, and see which games you play so we can show you relevant updates. You can disable cookies in your browser, but some features—like staying logged in—will not work. Visit your privacy settings to opt out of non-essential cookies.

Data retention and deletion

We keep your account data as long as your account is active. If you close your account, we retain transaction records for five years to meet anti-money-laundering law. After that, personal details like your phone and address are deleted. You can request a data export anytime in Settings.

Account access and requests

Only you can log in with your email and password. If you forget your password, we send a reset link to your verified email. If someone else is using your account, contact support immediately. We can freeze or reset access within the hour, and live-chat support in Surabaya and Jakarta handles urgent cases.

How to update or delete your data

Go to Settings > Personal Info to change your name, phone, email or address. Withdrawal bank details update in your Wallet settings. To request a full data export or account deletion, email [email protected] with your account email and reason. We confirm your identity and process requests within seven business days.

Your legal rights and how we handle your account

We ask for your full name, email, date of birth, phone number and a photo of your ID or passport. This confirms your age and identity to meet local law. Your data is encrypted and stored securely. We do not share it with third parties outside our payment and support systems.

Yes. Log in to Settings > Privacy and tap Download My Data. We email you a complete record of your account activity, deposits, withdrawals and game sessions within 24 hours. You can also email [email protected] to request a formal data export.

We keep your account data as long as your account is open. If you close your account, we keep transaction records for five years under anti-money-laundering law. Personal details like your phone and address are deleted after that period. You can request immediate deletion by emailing support.

Contact live chat or email support immediately with your account email. We freeze your account within the hour, reset your password and review recent activity for fraud. If unauthorized withdrawals occurred, we log each one and work with your payment provider to investigate. Enable two-factor authentication in Security settings to prevent future access.

Yes. All DANA, OVO, GoPay and QRIS transactions are encrypted and linked only to your verified account. Your transaction history is visible only to you and our compliance team. We do not sell or share your payment data. Withdrawals go back to the same method you used to deposit—no cross-transfers.

You can update your phone, email and address in Settings > Personal Info anytime. To delete your account entirely, email [email protected] with your reason. We confirm your identity and close your account within seven days. Outstanding wallet balance must be withdrawn before deletion.

You can close your account anytime in Settings > Account. Any wallet balance remaining is paid to you via your registered withdrawal method within 24 hours. Once closed, you cannot reopen the same account—you would need to create a new one. Closed accounts are removed from our active systems after 30 days.